AutoMail, LLC provides the following support structures.

 

AutoMail® PRO customers receive 24 / 7 / 365 support.

AutoMail® 855 customers receive support services from 8:00am CST - 5:00pm CST, Monday - Friday. Additional support services for 855 clients can be contracted with AutoMail Technical Services as need arises.

 

USPS documentation, specific to "Electronic Documentation (eDoc) & Full-Service", is available via..

 

RIBBS National Customer Support Center for "Electronic Documentation (eDoc) & Full-Service"

https://ribbs.usps.gov/index.cfm?page=electronicdoc

 

Test Process for Full Service Complex Mail.XML Mailings

https://ribbs.usps.gov/electronicdoc/documents/tech_guides/TEM%20ProcessMailingsMailXML.pdf

 

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You can reach our support team via e-mail at support@goautomail.com or via phone by calling 1.800.898.2540. Select option 2, then option 1 when prompted.

 

AutoMail, LLC

3401 One Place

Jonesboro, AR 72404

www.goautomail.com

 

 

 

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